Contact BillFair

One address reaches the team for everything below. We read every message.

What to include

A comparison or bill upload

Tell us the email address on the account and, if you have it, the reference shown on your results. Do not send another copy of the bill unless we ask for one.

A data correction

Name the retailer, the plan, the figure you believe is wrong and the figure you expected. Corrections are checked against the published plan data.

Privacy or data deletion

Ask for deletion from the address on the account, or use the data deletion request link in the footer. Our privacy policy explains what is kept and for how long.

Who you are contacting

BillFair is operated by Youtilities Pty Ltd, an Australian company (ABN 73 692 274 721). We are a comparison service, not an electricity retailer. If your question is about a signed contract, a bill you have received or a fault, the retailer or network operator on your bill is the right contact.

If you are a retailer or network operator and need to correct plan data, use the same address with “Data correction” in the subject line.